Terms and Conditions

By accessing and using this website you are agreeing to our terms and conditions and to our privacy policy. In the event that you do not agree to the information outlined you should discontinue using the website.

In these Terms, ‘us’, ‘we’ and ‘our’ means RESTVET and it’s associates.

Collection of information

We will collect information from you for the purpose of responding to enquiries, providing services and products in addition to any purpose outlined within our privacy policy. By providing your information you are consenting for us to use, store, and disclose this information where necessary as stipulated in our privacy policy. We may supply your information to third parties purely for the purpose of providing these services and/or products to you, or to help us deliver our services e.g. IT companies. Failure to provide this information may result in an inability to provide our services and products to you.

For more information on how we use your information see our privacy policy at www.restvet.com.au/privacy-policy.

Contained within our privacy policy is information about how we store your information, how you can have your information changed, how you can make a complaint about the way in which your information is used and how your complaint will be handled.

Accuracy of content

Every endeavour will be made to ensure the accuracy, completeness and timeliness of information provided within our website. This information is intended as a summary only. We cannot make any guarantee or warrantee in regard to the information outlined within our website. This information (including that contained within these terms and our privacy policy) is subject to change at any time. We will not be liable if this information is not current.

Liability

Should interference or damage occur to your computer system whilst using our website or any linked website we will not be liable for said damage or interference. It is your responsibility to take due caution when using our website to avoid viruses or anything which could cause damage or interference to your computer system. We make no guarantee or warrantee as to the content, accessibility, or functionality of this website.

All content contained within this website is owned by us, licensed from third parties or published with owner’s expressed permission. Use of this website does not transfer any title, right of content to you. You must not copy or reproduce content to any other server, location or publication. Reproduction or redistribution of this content is strictly prohibited, except where Australian law permits.

By using our website you agree to refrain from the following acts;

Breaching privacy or any other legal right of another individual
Misusing our website e.g. interfering with the website or accessing it any way other than intended use.
Using the website to defame RESTVET or it’s associates, or any other individual or company
Interacting with our website or uploading files (including those containing viruses) in a way that my cause damage to our property or the property of others
Posting content that we deem to be misleading, defamatory, discriminatory, obscene, pornographic damaging to our or another individual’s systems or in violation with our terms of use.

We reserve the right to remove any information posted to our site at any time for any reason without notice.

We reserve the right to restrict access to all or any part or all of this website without notice and are not liable for any resultant loss, cost or damage to you.

Cancellation/Changes/Refund/Complaints Policy

Cancellations or changes to appointments must be made within 4 hours of the scheduled appointment. Failure to do so will result in the forfeit of any fees paid. In this instance no refunds will be issued, with the exception of the patient passing away due to natural causes. Cancellation of appointments more that 4 hours prior to the scheduled appointment time will be refunded in full less transaction fees incurred through our third party payment provider (1.75% +$0.30 per transaction).

Changes to appointments more than 4 hours prior to the scheduled appointment time will facilitated to the best of our ability. We make no guarantee as to the availability of our vets and their ability to fulfil requests to change. Of appointment times. In the event we are unable to offer an acceptable alternate time, we will provide a full refund less transaction fees incurred through our third party payment provider (1.75% +$0.30 per transaction).

In the unlikely event the veterinarian scheduled to attend the appointment is unavailable due to unforeseen circumstances, we will endeavour to find an alternate veterinarian and/or appointment time. Where an acceptable alternative cannot be provided we will provide a full refund.

In the event of change of mind relating to after care services, cremation services paid for may be changed up to 4 hours before the scheduled euthanasia appointment and invoices amended or refunds issued (less transaction fees as stipulated above) as appropriate. We will act on the client’s behalf with our cremation partners to make any changes necessary. Changes to orders or orders cancelled after 12 hours of the euthanasia booking cannot be guaranteed and refunds may not be able to issued.

In the unlikely event the client is unsatisfied with the service received by the attending veterinarian, we will discuss this with you over the phone to find a an amicable resolution. Refunds may be given in this instance at management’s discretion after consultation with the attending veterinarian.